This agreement governs the general terms and conditions of purchasing the articles offered in this web by Lola for kids, S.C.P., CIF J65421810 with office at Calle Olivera 8 bajos, 08004 Barcelona (hereafter Lola for kids).
The clientdeclares to have legal capacity to be bound by contract.
This contract is permanently available in the legal notice of our web page and can be downloaded as PDF file at the time of purchase.
When buying a product, the clientaccepts to expressly pay Lola for kids the specified amounts for the goods that appear in the price list of the web at the moment of the purchase.
Prices are detailed depending on the product. Prices can match items of our current collections or articles with cheapest prices due to discounts on selected products or special offers. Final price is the total price of the product including VAT (Value Added Tax) and will be broken down in: price (VAT exclusive); taxes; and total price (VAT included). In payments made in the Canary Islands, Ceuta and Melilla, VAT will be deducted, without prejudice of taxes or other obligations that should be paid and that will be included in the payment process.
Shipping costs are NOT included in product prices. A fix amount will be added per order for management, packing and shipment costs. Final price including shipping costs appears at the end of the purchase process, before continuing to payment. Under no circumstances will these prices apply to goods delivered in stores.
2. PURCHAISING PROCESS
In our web page our products are detailed individually. The purchasing process is indicated through the web and these are the simple steps to follow:
The clientacknowledges that the photographs of the articles in the web are an approximate image of the products offered so they might be different from the original. Descriptions and illustrations of the products offered through this web are for information only.
a. Chose the article and check the product. With a click you can zoom in the photography in order to see details of the selected piece, clothing, available sizes and price.
b. When selecting an article, it can be added to the Shopping Basket and decide to keep on shopping or process the order.
c. To process the order, if it’s the first time you enter our web, you must complete a registration form with personal data to sign up as a user and formalize the purchasing process. Once this step is completed you will receive an e-mail confirmation with the registration confirmation and a reminder of the access keys. Registered users will only need to enter their login and password to continue with the purchasing process.
d. Next it is necessary to indicate a billing address and a delivery address, but it is possible to enter just one address. It is always possible to update an existing address or adding a new one.
e. Once chosen the shipping method it is necessary to complete the checkbox of reading and accepting the general terms and conditions of the purchase.
f. The web provides mechanisms to allow payments with credit cards.
g. Once completed the payment data you will have to confirm the order and your credit card clicking on “Confirm order”. You will receive an email confirmation.
3. AVAILABILITY AND DELIVERY
All products contained in our Web are in stock and available to immediate delivery. Products offered by Lola for kids are available for distribution in the following countries: Spain (including Canary Islands, Ceuta and Melilla), Andorra, Portugal, France, Belgium, Netherlands, Austria, Italy, United Kingdom, Ireland, Denmark, Greece, Finland, Malta and Sweden.
Orders will be processed once the payment is received (immediately when paying with credit card).
The purchased product will be delivered together with a delivery note at the address specified in the order form. Any delays on delivery will be notified as soon as possible. Delivery time is 24-48 hours (working days) for Spain and up to 10 business days for international shipping.
Products offered by Lola for kids will always be subject to availability. If any of products offered were not available, it will be duly reported at the web page. In the unfortunate event that the product purchased by the clients out of stock, he/she will be duly informed and will be offered with an alternative product of similar characteristics, price and quality. If the clients Should not be interested in the alternative product, Lola for kids will refund the amount paid and will inform about refund procedures and periods.
4. PAYMENT AND PAYMENT PERIOD
The total price of the product can be paid with Credit Card and Paypal. Transactions are made connecting directly with the payment gateway of CAIXA ARQUITECTES or Paypal.
Lola for kids is unaware of credit card details and does not record any bank data of the client. All our payment systems are safe.
Payments are made prior to the delivery of the product. Lola for kids will not provide any product until receiving the payment.
Lola for kids reserves the right to cancel the service, either temporarily or permanently, if any issue arises on the payment of the products.
Prices indicated on the web are VAT inclusive (21%). Orders made by clients from the Canary Islands, Ceuta and Melilla will not include the VAT, but such orders might be subject to import and/or customs duties and to delivery taxes which cost will be borne entirely by the client.
Prices of products delivered outside the EU will not include VAT, but the orders may be subject to export and/or customs duties based on legal regulations of the destination country that will be applied at the arrival of the products. An estimation of the customs expenses will be added to the price, so customs duties will be added to the transport expenses and the client will bear any costs and taxes at the country of delivery. Customs duties and the cost of any management procedures payable to the competent authorities shall be borne by the client.
After paying and once chosen the option of receiving invoicing data you will receive an Invoice at the e-mail address indicated for this purpose.
The clients responsible for the confirmation of reception of notifications and for notifying any modification of his/her data. Lola for kids is exempt for any liability to that respect.
All our products are guaranteed by the manufacturer for 2 years after the purchase date. Warranty covers solely manufacturing defects. It does not cover improper use or any other that shall not be attributable to a manufacturing defect or fault in the piece. In these cases the clients will return the product and we will replace it.
The warranty document is the invoice for the purchase that will be sent to your e-mail once the purchase has been paid.
If the client is a resident of a EU country he/she could claim directly at the manufacturer or importer of the product, but it can be sent to our offices and we will sent it to the manufacturer.
Transport expenses generated by returns under warranty will be paid by the client.
8. REFUNDS AND RETURNS MANUFACTURING DEFECT:
Return or change of product will only be admitted within 7 working days from receiving the product. It must include all packaging and accessories and checking will be made to assure it is a manufacturing defect and not a defect caused by improper use.
It is possible to return the purchase within 7 working days if the product has not been used; it’s in perfect condition and has the original packaging with all accessories and wrappings. Once the return is received we will proceed to refund the price, excluding shipping costs, which will always be borne by the client.
In any case, refund will always be subject to the examination of the condition of the product by Lola for kids and to the verification that all requirements in this Terms and Conditions are fulfilled. Where applicable, refund will take place after 30 days of the claim and by the same method used to pay. Lola for kids reserves the right to reject the return of a product if the communication or sending is out of the stipulated deadline or if the articles are not in the same conditions as they were when received.
If the return motive is a size problem, Lola for kids will try to change the size or offer an alternative article. In this case, shipping expenses will be borne by the client.
To communicate a return or refund you must write an e-mail to describing the reasons for returning and we will process your request.
9. DURATION OF THE CONTRACT, WITHDRAWAL AND MODIFICATION OF SERVICES
This contract will be completed once the product has been paid and we have sent the clienta confirmation e-mail with a description of the purchase.
Lola for kids reserves the right to modify the nature and conditions of its services in order to improve them and benefit the client.
10. OBLIGATIONS OF THE PARTIES
Lola for kids commits to deliver to the client the articles, products and goods purchased with utmost diligence and to take care of the maintenance of facilities to ensure the operation of the network with proper technical and computing equipment. Lola for kids also commits to manage all logistics, shipping and delivering of purchases.
The client must comply to use these services in good faith and not to violate any current law nor infringe the rights of third parties; to pay the selected product in time and form established by this Terms and Conditions and to receive it in the required place for delivery.
Lola for kids does not guarantee a continuous and uninterrupted availability of the service of this Terms and Conditions due to problems in the Internet, computing equipment breakdowns and other unforeseeable circumstances. The clients accepts to bear these circumstances within reasonable limits and expressly waives to claim against Lola for kids for any contractual or extra-contractual liability for any failures, errors or use of the contracted service.
Parties will communicate via e-mail. The client is responsible for the confirmation of reception of notifications and for notifying any modification of his/her data. Lola for kids is exempt for any liability to that respect. The client must inform Lola for kids about modifications through e-mail or telephone.
In accordance with article 21 of the Law of Information Society Services and of electronic Commerce 34/2002 we inform you that we will send to your e-mail address commercial mailings and information related to our web. You have the right revoke the consent to receive our commercial communications sending an e-mail to with the word “Baja” on the subject.
12. COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT
The client acknowledges that he/she has understood all information about the products and delivery services offered in our web page as well as all conditions and stipulations of this electronic agreement. The client acknowledges that they are sufficient to exclude any error on the consent of this agreement and therefore he/she expressly and fully accept them.
The client is aware that this agreement will be accepted and executed when the client provides his/her data and clicks the button “Confirm order” in our web page and that such agreement will be completed with the payment of the service.
This is a commercial contract bound to the Spanish laws.
In the event of discrepancies or differences between the parties on interpretation, content or execution of this Contract that cannot be solved by mutual agreement, both parties shall decide to turn to courts and tribunals of Barcelona, expressly waiving any other jurisdiction.
14. DATA PROTECTION POLICY
In accordance with the Organic Law of Personal Data Protection 15/1999 we inform you that all personal data provided to complete the purchasing process and others needed to provide the service, are confidential and will be included in a “Gestión” (management) file under the responsibility of Lola for kids in order to send you the purchased articles and to send you commercial information on our products, including e-mail.
We also inform you that your data are internally processed applying all security measures regulated by the Royal Decree 1720/2007 and are not published nor communicated to third parties to be for commercial or promotional purposes.
You can prevent the reception of our commercial mailings at any moment, as well as exercise your rights of access, rectification, cancellation or opposition of your data at Lola for kids, S.C.P. at the e-mail email@example.com
In general, it is absolutely prohibited to provide personal data of children under 14 without the consent of their parents or guardians.
Attention: This Terms and Conditions have been updated in 15/10/2012. We can modify this text at any moment, as well as change prices and offered products. Please, check the date every time you enter our Web to be certain that no change has been made.
Official version and translations
Lola for kids may publish this text, translated into different languages. If any dispute concerning the interpretation of this Terms and Conditions agreement might arise then the Spanish version will always prevail over the translated versions.